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wice each year, Crossroads Original Designs opens its factory to the public to sell discontinued items, closeout items and factory seconds at significantly reduced prices. Due to concerns surrounding the COVID-19 pandemic, the 2020 Crossroads Spring Open House event, originally scheduled for April 2-4, had to be postponed. Unfortunately, we have not been able to reschedule this in-person event due to continued safety concerns in regards to large group gatherings as well as social distancing limitations at our factory. Because thousands of loyal candle fans typically attend this event, we believe that putting the health and well-being of our customers, employees and community first is the right decision.
However, after much thought and consideration, we have decided to host an ONLINE ONLY warehouse sale which will give customers a chance to purchase candles and other limited fragrance products while supplies last. Items purchased from our online warehouse sale are PICK UP ONLY. No orders will be shipped. No exceptions. The website will launch Sunday, October 25 at 2 p.m. (EDT) and will remain live until Saturday, October 31 at 2p.m. (EDT) or until all products sell out. The link to the sale website will be shared prior to the launch so that you can bookmark it. This will be a true “flash sale” in which products will be sold quickly; so you will want to add products to your cart and check out immediately as the inventory will change rapidly. No quantity price breaks will be given on these sale items. The following quantity restrictions will apply: 48/64/96 oz. jars will have a maximum of 2 (total) per order; 26 oz. Buttered Maple Syrup jars will have a maximum of 48 per order; 26 oz. jars in all other scents will have a maximum of 12 per order (i.e. 12 Hot Apple Pie, 12 Kettle Corn, 12 Farmhouse, etc.) Customers are welcome to place multiple orders if they wish to order more than this. All sales final; no refunds or exchanges. Orders will not be ready for immediate pickup. Pickup dates are Saturday, November 14 (9a-6p) and Sunday, November 15 (9a-4p) at the Crossroads warehouse, located at 115 Crossroads Blvd., Bucyrus, OH 44820. More details about the pickup process will be shared at a later date.
This online sale is open to the general public during the listed dates with no early access for spring pre-sale ticket holders. Previously purchased pre-sale tickets will be considered a donation to the United Way and will not be honored at future in-person open house events whenever they resume. We thank you for supporting the United Way and its many wonderful programs that help families and youth in Crawford county. These programs have been affected greatly by the pandemic so your ticket donation is very much appreciated. Should you wish to request a refund rather than donating, please submit your request to openhouse@crossroadscandles.com. No phone calls. If a ticket was purchased at one of the Crossroads Factory Stores, it must be returned to us in order to receive a refund. You may return the ticket to the Bucyrus or Mansfield Factory Store. If the ticket was purchased online, please reference the order number when submitting your email refund request along with all pertinent contact information, mailing address, etc. The deadline to submit a refund request is October 31, 2020.
Thank you, kindly, to all of you who have remained understanding and supportive of Crossroads during this very challenging time. We understand that many of you are disappointed about our spring open house event being postponed and that we are not hosting any in-person fall open house sales at this time. We ask that you please be respectful of our decision and understand that we are doing the best we can to navigate these difficult situations. While it won’t be quite the same open house experience you are used to, we hope you enjoy shopping from our online factory seconds warehouse sale and stocking up on great fragrance products for less.

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